Email Management
Operational
Key Feature
Integration
Enhance your support strategy by integrating with a range of applications and connecting with your mailbox using industry-standard protocols such as SMTP, POP3, SPOP3, and IMAP automatically.
Key Feature
Effective Queue Management
Our machine learning algorithm organises and assigns emails into tasks and sub-tasks for the relevant operations users and teams.
Key Feature
Workflow
Provides a real-time view of the status of all open emails that need to be acted upon by our AI tool.
Key Feature
End-to-End Case Management
Open tasks updated in the workflow are tracked until completion, including responses, follow-ups, closures, and re-openings for various operational processes within the bank.